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Ordering

Ordering

Everything We Make Is Custom. Here Is How It Works.

Obsidian Manufacturing does not sell from a catalogue. Every display case, every Logic Exhibit System installation, and every piece of millwork is designed and built around your specific space and objects. The ordering process starts with a conversation. This page tells you what to expect.

Which Product Are You Looking For?

Custom Glass Display Cases and Millwork

Custom Glass Display Cases and Millwork

Bespoke fabrications: pedestal cases, freestanding showcases, wall-mounted cases, corner cases, tower cases, and custom millwork designed and built in Ontario to your approved specification.
View Our Display Cases

The Logic Exhibit System

The Logic Exhibit System

A modular exhibit system: aluminium frames, glass panels, connectors, shelves, and coverplates that assemble into display walls and cases in many configurations. Ships flat-packed across Canada and the United States. Most institutions install it themselves. On-site installation and training are available by arrangement.
Explore the Logic Exhibit System

From First Enquiry to Finished Installation

1. Get in Touch

You do not need a finished brief to start. Tell us the type of space you are working with, roughly how many cases you need, what you will be displaying, and your timeline. Call us at (226) 383-8080, email, or use the contact form. We respond the same day.

2. Consultation

We have a proper conversation about your project. For custom cases, this covers space, objects, security, lighting, materials, and finishes. For Logic, we discuss your exhibition programme, floor area, and how you plan to use the system over time. Site visits are welcome for local clients. For out-of-province projects, drawings, photographs, and measurements work well.

3. Design and Specification

For custom cases, we produce drawings and specifications for your approval before anything goes into fabrication. We iterate until the design is right. For Logic, we help you plan your configuration and produce a full component list with clear pricing.

4. Quote and Approval

You receive a written quote tied to the approved specification. No estimate ranges. If anything changes after you review it, we update before you confirm the order.

5. Fabrication

Custom cases are built once a deposit is received. We work with high-clarity tempered and laminated glass, aluminium, steel, and premium wood. Most custom case projects take six to twelve weeks from deposit. Logic orders typically take four to eight weeks. We give you a specific delivery date at order confirmation.

6. Shipping and Delivery

We ship across Canada and the United States. All orders are custom-crated. Logic components ship in either a standard crate or a reusable heavy-duty crate for institutions that need to reship or store components between exhibitions. Shipping costs are a separate line item in your quote.

7. Installation

Professional installation by our team is available for custom cases and is recommended for complex multi-case projects. Logic Exhibit System orders come with full assembly instructions. On-site installation and staff training are available for Logic by arrangement, quoted separately based on your location and order size.

What Helps Us Move Quickly

For Custom Display Cases

  • Type of space and rough dimensions, or drawings if you have them
  • Type and size of the objects being displayed
  • Security, lighting, or preservation requirements
  • Your timeline and any fixed deadlines
  • Budget range, if you are comfortable sharing it early

For the Logic Exhibit System

  • Floor area or linear metres you are planning to fill
  • Whether you need cases, wall panels, or both
  • Whether portability and flat storage matter to you
  • Whether you want to install it yourselves or have us do it
  • Your exhibition timeline

Typical Lead Times

We provide a firm delivery date at quote stage. These ranges are indicative.

Simple custom cases

(single unit, standard glass and finish) 4 to 6 weeks from deposit

Mid-complexity cases

(multiple units, custom dimensions, integrated lighting) 6 to 10 weeks from deposit

Large commissions

(full fit-outs, museum-grade installations, extensive millwork) 10 to 16 weeks. Timeline discussed in detail at design stage.

Logic Exhibit System

4 to 8 weeks from order confirmation

If you have a hard deadline, tell us upfront. We will be straight with you about what is achievable.

Payment Terms

Custom fabrication requires a 50 percent deposit to begin, with the balance due prior to shipping. Logic Exhibit System orders require payment in full prior to production for new clients. Net-30 terms are available for returning institutional clients on request.

We accept bank transfer, cheque, and major credit cards. Quotes are valid for 30 days.

Find answers

Questions We Get Asked a Lot

Yes. Single case commissions are a normal part of what we do. The process is the same regardless of order size.
Sometimes. Tell us your deadline upfront and we will be honest about what is possible given our current schedule.
Our standard coverage is Canada and the US. International shipping for Logic orders and select custom commissions is available on a case-by-case basis. Contact us for a freight estimate.
Yes. Installation by our team is available for custom cases and recommended for complex projects. For Logic, we supply full assembly instructions and also offer on-site installation and staff training by arrangement.
High-clarity low-iron tempered glass is standard. UV-filtering glass is available for museum and gallery applications protecting light-sensitive objects. Laminated glass is available where additional security or impact resistance is needed. We recommend the right option during the design consultation.
Changes are easiest before fabrication begins. Once materials are cut, changes may affect timeline and cost. We flag this at every stage so you can make informed decisions.
Contact us with your component list. Components from a new order integrate seamlessly with what you already have. There are no version compatibility issues.

Useful Resources

Logic Exhibit System Catalogue (PDF)

full component reference with specifications and configuration examples. Download at getlogicexhibitsystem.com or request a copy from us.

Project Portfolio

completed installations across museums, jewellery retail, galleries, cannabis dispensaries, and specialty stores. Browse at obsidian.marketingready.co/projects.

Start a Conversation About Your Project

Give us a call, fill in the contact form, or send an email. We will get back to you the same day.
Start Your Project
Browse Our Projects